Warranty in Question

Shelor Motor Mile Won't Commit to Covering My $72,000 Jeep's Warranty Repair

I bought a brand new 2024 Jeep Wrangler Rubicon from Shelor Motor Mile. It's still under bumper-to-bumper warranty. The factory Uconnect system has failed, and this is my second trip to the dealer for the same problem. I still don't have a straight answer on whether it's covered, or what it's going to cost me. It's still not fixed.

Here's what happened.

September 4, 2026 Christiansburg, VA ~34,000 Miles
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The Vehicle

Vehicle 2024 Jeep Wrangler Rubicon
Purchase Price $72,000
Mileage ~34,000
Warranty Status Active Bumper-to-Bumper
Sold By Shelor Motor Mile
Primary Issue Uconnect System Failure
The 2024 Jeep Wrangler Rubicon at the center of this complaint
$72,000
  36,000-Mile Bumper-to-Bumper Warranty

It shouldn't matter whether your vehicle costs $72,000 or $22,000. If a dealership sells you a vehicle, it should work. Every feature, every system, every component. That's the basic expectation of buying a new car. When it comes with a bumper-to-bumper warranty, that expectation isn't just reasonable, it's guaranteed by the manufacturer.

"Bumper-to-bumper" is not ambiguous. It means everything between the front bumper and the rear bumper is covered. A dealership should not need to "check with Chrysler" to determine whether a factory-installed system on a vehicle with 34,000 miles falls under bumper-to-bumper warranty. They know. Every service advisor in the industry knows. It is the most comprehensive warranty a manufacturer offers, and it exists specifically so that customers don't have to fight for repairs on systems that came with the vehicle. That is the entire point.

This isn't about a cup holder or a floor mat. The Uconnect system controls navigation, backup and surround-view cameras, heating and air conditioning, 4G WiFi, vehicle settings, and the entire audio system. When it fails, half the vehicle's features go with it. On a vehicle still under full warranty, the only acceptable response from a dealership is: "We'll fix it." Not "we need to check." Not "a mouse might have done it." Not "we're doing you a favor."

When you buy a vehicle from a dealership, you are trusting them to support you after the sale. That trust should not expire the moment you drive off the lot.

When you spend $72,000 on a brand new vehicle, you expect the dealership that sold it to you to stand behind it. You expect a warranty to mean something. You expect that when something breaks, it gets fixed. None of that happened at Shelor Motor Mile.

The factory Uconnect system in my 2024 Jeep Rubicon started failing. Not just the radio. The navigation I pay extra for. The 4G WiFi hotspot I pay extra for. The backup cameras. The climate controls. Even the vehicle settings. The system crashes, goes black, and becomes completely unresponsive, sometimes while I'm driving. This is my second trip to the dealer for the same problem. The first visit didn't fix anything.

What I received at my second visit wasn't service. It was a wall of excuses. Two trips to the dealer now, and the Uconnect system is still not fixed.

1

"We Don't Have a Loaner for You"

I scheduled my appointment in advance through the official Shelor Motor Mile online service portal and selected "Loaner" as my mode of transportation. I've done this before. It's how the system works.

When I arrived, they told me there was no loaner reserved. I pulled up the confirmation on my phone and showed them the proof. Their response?

  "That's because you booked it on the web. If you had called us, it would have been different." Shelor Motor Mile Service Department

Let that sink in. The dealership has an online service portal. They tell customers to use it. Then when you do, they say it doesn't count. If booking online doesn't guarantee a loaner, why is it an option? Why offer a tool you don't honor?

  On previous Shelor appointments, I received advance courtesy calls to review the issue and set expectations. The last two appointments? No calls at all.
Proof: "Loaner" Was Selected on Their Own Portal
Screenshot of Shelor Motor Mile service portal showing Loaner selected as transportation mode for the September 4th appointment
Screenshot from the official Shelor Motor Mile scheduling portal showing the appointment for Friday, September 4th at 10:00 AM with "Loaner" clearly selected as transportation.
2

"We'll Cover One Day. After That, It's On You."

After I proved the loaner was reserved, they agreed to give me a vehicle, but with conditions:

So let me get this straight. I drive 45 minutes each way from Roanoke, VA to Christiansburg, VA to drop off a vehicle that's under full factory warranty, and after one day I'm paying for my own rental? On a $72,000 vehicle?

  "We're doing you a favor" by paying for one day. Shelor Motor Mile Service Department

Honoring a warranty on a vehicle you sold is not a favor. It's a legal and ethical obligation.

3

"A Mouse Could Have Chewed Through the Wires"

Before anyone even looked at the vehicle, before a single diagnostic was run, the service team preemptively warned me that the Uconnect failure might not be covered under warranty.

  "We can't guarantee this will be covered under warranty because a mouse could have chewed through the wires." Shelor Motor Mile Service Department

A mouse. That's the reason I was given, before any inspection, for why a factory-installed system on a 2024 vehicle with 34,000 miles might not be covered under bumper-to-bumper warranty. No evidence. No diagnostics. Just a hypothetical rodent.

So now I'm left waiting to find out if this repair costs me $0 or comes out of my own pocket, and nobody can tell me which until they've decided to blame something they haven't even looked for yet.

  Under the Magnuson-Moss Warranty Act, the burden of proof falls on the dealer/manufacturer to demonstrate damage was caused by something excluded from coverage. Casting doubt on coverage based on speculation, before any inspection, is not a legitimate basis for withholding a commitment to warranty service.
4

No Diagnosis, No Timeline, and the Warranty Clock Keeps Running

My warranty covers the vehicle to 36,000 miles. I'm at roughly 34,000 now, and after two visits I still don't have a diagnosis, a timeline, or a straight answer on coverage.

I can't prove intent, and I'm not saying that's what's happening. But I'd be lying if I said the thought hasn't crossed my mind: the longer this drags out without a resolution, the closer I get to rolling past 36,000 miles with the same problem still unfixed. If that happens, a repair that should be free under warranty could turn into a bill for thousands of dollars, and it would be entirely because of how long this has taken, not anything I did.

  I'm documenting every visit, every conversation, and every mileage reading for exactly this reason. If the warranty runs out before this is resolved, there will be a clear record of when I first reported the issue and how long it sat unaddressed.

See It For Yourself

These videos show exactly what the Uconnect system does. This isn't a minor inconvenience. It's a complete system failure on a vehicle that's still under warranty.

Video 1
Uconnect system malfunction
Video 2
System failure continues
Video 3
Unresponsive controls
Video 4
Complete screen blackout

Other Reported Issues

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  The Bottom Line

If you're considering buying a vehicle from Shelor Motor Mile, know that the experience doesn't end at the sale. When something goes wrong, and it will, this is the support you can expect.

I paid $72,000 for a vehicle that is still under full bumper-to-bumper warranty. Everything on this vehicle should work. And when it doesn't, the dealership that sold it should fix it without excuses, without blame, and without making the customer feel like they're asking for a favor.

Documented September 4, 2026  |  All videos and screenshots captured by the vehicle owner

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